The software update failed !!

[Cosoy]

Hi,

I got a notification yesterday on my sony Xperia Z3, asking for an update using Sony PC Companion, i did it and then it said that a network problem has occured, and from that point on, when i try to power the phone it says " the software update failed, make sure the phone is connected to the computer and try again "

I tried the "power button + volume up" when charging, the phone started powering on and off all the time and after an hour it got really hot ! I was so scared so I unplugged it. An now i ran out of solutions. 

Please tell me I didn't lose my 1 month old Z3 already, please.

[ramonna17]

xperia Z3 user here:

Hi, I also have the same concern.. I was notified for a system update. and when I clicked install, it restarted and turned on. after the Sony logo (which appears when you turn on the device) A dead Android and statement " Error-Update" appeared. since then the phone is dead, wont turn on, and won't charge. I tried PCC but the device can't be detected. all it says is there's no device connect/ error connecting the device. please I need your help.. this is also a month Old z3.. 

[amalmoly]

Hi....

I have the same previous problem with my Z2 mobile and I'm wondering if there's anyway to get a backup copy from my mobile device before I repair it as I have many important data need to keep.

[VjGrace]

PLEASE HELP!!

I have the same problem. Software update failed. I tried the steps that you mentioned, but i have a problem charging my Z3. When i tried to connect my Cellphone to the charger, it will be stuck in a boot-loop " Sony Logo and the software update prompt".

I tried to press power button + volume up it will vibrate 3x but will be stuck in a boot-loop again, i even tried to press the small yellow button near the sim tray but to no avail.

Please help me solve this problem.

Thank you in advance.

[Kairos1]

Same here, there is no way of recover some archives of internal sd? I didn't do back-up this week and need them tomorrow. And don't even know if the repair will work. ¬¬

[LMNL]

Hi,

Just want to add that I too got stuck in the boot loop after a failed update, but just waited some time (while my Z1 was continously booting) for my battery to get charged (>80% is needed for the update I think PCC says) and then PCC did see my phone again and the update was a success. So from sloppy phone -> brick -> OK phone. Of course, I am not sure that charging did the trick, or just trying many times.

The failed update seemed to have corrupted my SD, so I choose to format it when promted. I then could use the PCC back-up I had made before, so got my contacts and music etc back. Sadly, the automatic installation of all my apps I hoped for did not start, so I now have a clean OK phone

[ahmedshehata]

Failed to update my Sony XPERIA Z-5 Premium Dual shows this message when you open the device "The Software update failed. Make sure that your phone is connected to the computer and try again What I hope to work to solve the problem