System incidents (phone restarts)

[jeff1414]

i i already encountered almost 3 system incidents since i purchased my z5. The first one occured last december. I dont know why. But the recent one was when I was playing a game. The phone will first shut down then red light flashes several times then it will reboot. I hope someone will reassure me this will be fixed through software updates and the price of this phone is no joke. I wont accept this happening to it.  Thank you in advance!

[_alexdon_]

In this case you should stop by your Local support. Was the device really hot when restarting?

[jeff1414]

Normally hot I assume, and I dont think its because of its overheat protection since the restart was counted as "system incident"

[_alexdon_]

In this case I can only suggest either trying another SIM or stopping by your local support.

[SebastianD]

Jeff I think you should send your device to the local support.

I don't have a Z5, but I have a Z5 Compact (pretty similar specs) and never had a restart in 2-3 months

[jeff1414]

Last January 16 I send my phone to local support, all they did is what they called "more advance" software repair. Still the day after it did restart again! Now I had my phone for software diagnosis almost a week from now still no news from the technical team. I am now demanding a phone replacement if they suggest hardware inspection since I dont want my phone to be opened because its brand new. Why would they open it.

[Zx_Rui07]

I have this incident happen for much more times than you. I ask some questions about it. Sony says it should be software problem and ask me to do a software repair via pc companion

[jeff1414]

But it didnt solve the problem. The first one was done by me, second was the the service center of sony. But both failed. Now Im pissed off its almost 2 weeks since I have it for diagnosis still no news. And my madness of demanding a new one really upscales each day.

[jeff1414]

I just follow-up my phone today and here is what they did. They replaced my phone battery and did a software update. While I just mentioned in my Job Order description is for software diagnosis and NO FOR REPAIR. Now I am demanding a replacement.

[Uliwooly]

@jeff1414

You have to contact them directly as this is a user based forum.

[jeff1414]

I know, I am just saying my experience from the support service.