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Sony Xperia Z5 Dual not charging

SOLVED
Dvus
Visitor

Sony Xperia Z5 Dual not charging

I have 2 Xperia Z5 dual phones and one of them is not charging. It was at 1% when I put it to charge and the phone makes a sound when the charger is connected. When I checked the power consumption area in settings while unplugged it said discharging when plugged in it said not charging. Now the phone turned off at 0% and still not charging in the off mode but the screen comes on and says 0%. 

I have tried multiple chargers and cables on both phones and they all work on one and not the other. Multiple ratings of chargers as well,0.85A, 1A, 1.5A and 2A. I think it might be a hardware issue but it's difficult to return as I live in a different country from where I bought it. If I have to send it back I will.

10 REPLIES 10
Christofer
Champion

@Tazzie21 Glad to hear that it is working better with another USB cable! Slightly_smiling_Face