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Xperia Sola not starting after 6.0.b.3.184 upgrade

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NishantPatriker
Visitor
October 2012
October 2012

Xperia Sola not starting after 6.0.b.3.184 upgrade

Hi All,

I have bought xperia sola a month back i was satisfied with this product till now except few lackness like old headset not supported etc.

But two days ago my actual problem has started this device has giving me errors for "Process com sonyericsson.process.eventstream has stopped unexpectedly" there was no single application that was not giving the error including "facebook.katana" "process.conversation""process.messaging" "process.media" everything, in short the whole phone was misbehaving.

Then i read one of your discussions stating that an update may fix all such aforesaid problems.I followed all the steps which the update process mentioned .Gone through PC companion , prepared computer , installed updates on my PHONE, when PC companion alerted me that "MY PHONE IS SUCCESSFULLY UPDATED" i need now to disconnect the phone from computer and then after 5 seconds or so it will get started " THE PHONE WILL TAKE MORE TIME TO START AFTER THE UPDATE AND THE LOGO MIGHT APPEAR SEVERAL TIMES"......

For the max of my terror and dis belief the phone has not started yet....even for more than 12 hours it has continued to do the same......"MY PHONE IS STILL SHOWING SONY LOGO AND THEN TEND TO RESTART AGAIN"......

WHAT SHOULD I DO TO GET THE PHONE WORKING AGAIN....WHAT WAS THE SERIES OF "UNEXPECTEDLY BUGS" ....WHY IS MY PHONE NOT STARTING.....PLEASE HELP ME BEFORE I DISTRUST SONY FOR EVER....

PLEASE HELP ME GUYS....

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Miltos95
Contributor
Contributor
December 2012
December 2012

Hello!

1) Under Settings > More... > Mobile networks > Network Mode, make sure you are using "WCDMA (preferred)/GSM" or even better to force it on "WCDMA only". Give it a try with "WCDMA only" and tell me.

2) When you're in Camera mode tap the "SCN AUTO" on the left corner and pick "Normal", then press the Menu Key and press on "Scenes". I hope that's what you're searching for :smileywink:.

3) Make sure under brightness settings you have checkmarked the "Adapt to lighting conditions" and set the brightness to very low. I know it's irritating but that's the way the phone will "survive" longer.
Also under Power management > Battery, make sure there are no power-hog apps.
I'd like a screenshot after the battery charge reaches about 20%.
You might wanna use Extended Standby Mode under Power management if your phone is way too much time in standby and not connected to the internet (3G/WiFi).

4) You can't get rid of this. I have one thing to say for this, it's a pain in the ass when you have to unlock the phone fast or a couple of times after it locks. I know that you miss several functions but it's way faster!
On my phone (Xperia P) i have Face Unlock. Imagine me pressing the unlock button, sliding the lock, waiting for the phone to capture my face and if it fails to have to enter the password to unlock it. Just imagine it :smileysilly:. All i have to do now is press the unlock key and wait, if it fails just enter the password and i'm done. As for the functions i have "Notification Toggle" to easily toggle everything (after the phone unlocks)!

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56 REPLIES 56
Miltos95
Contributor
Contributor
October 2012
October 2012

Try performing a Repair via SUS. Perform it twice before you boot your Phone after the first time you'll repair it.
Also is there and SD Card? Remove everything (SIM, microSD) and perform the Repairs.
The phone might be damaged too. Try the repairs and keep me updated :smileywink:.

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NishantPatriker
Visitor
October 2012
October 2012

Hi Miltos95,

Thanks for your quick reply....
but i wanna clear few things 1]what is SUS (is it a software update service) ...
2] I will remove SIM card and everything at the time of performing repair.... but there was and is no SD card in my phone..... SIM card was there in phone when i was updating the version.

3] The problem now is since my phone is not starting the PC companion doesnt detect it...then how will i perform a repair in this case.

Please tell me will my phone get OK soon i am afraid now.

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admax
Visitor
October 2012
October 2012

u might also try a hard reboot

use the power key and the volume up together

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NishantPatriker
Visitor
October 2012
October 2012

what if my phone get completely damaged....will it get repaired soon...

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NishantPatriker
Visitor
October 2012
October 2012

no it is not working ......admax...it has drained the whole battery since it is not starting i have put it on charging but since it si doing the same... i have put it off charging now........

cant figure out what to do....

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admax
Visitor
October 2012
October 2012

U cannot remove the battery as well .. pls visit a service centre where they may flash it with a new FW and give it back

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NishantPatriker
Visitor
October 2012
October 2012

Hey Miltos95,

You have not answered my query friend.

what i will do as my phone is not started to repair it up as PC companion will not detect this phone.

Please help me out friend.Is it serious? why is my phone behaving that way....

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Miltos95
Contributor
Contributor
October 2012
October 2012

Sorry mate, i wasn't at home.

Here are you answers...

1) SUS (or Sony Update Service) is an alternative program updating the Software on your Phone. It also performs repair without having the phone turned on to check if it's connected.

2) Just remove everything from the device. Perform the repair, power it on and then (if it works), power it off and insert everything you want.

3) You don't need to run PC Companion. Exit the program before performing the Repair(s) with SUS (Sony Update Service).

"Please help me out friend.Is it serious? why is my phone behaving that way...."

Weird, if it boots 'till the logo it seems that there's a problem with the software. Like i said, perform at least once the Repair. If it doesn't work try on another PC (prefered to be a "fresh" one, like being a formated one without many programs that may cause problems with the repair process).

Here's the link by the way if you haven't seen it on my first post.

http://www.sonymobile.com/global-en/tools/update-service/

Oh and one last thing, try not to disconnect the phone while it's being Updated. SUS suggest having at least 50% of charge. You can perform the update/repair anyway.

I'll try to reply as soon as i get back home. Keep us updated :smileywink:.

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NishantPatriker
Visitor
October 2012
October 2012

Hey Militos,

Thanks For ur help buddy,

Finally i gave this to service center and i have got one more gigantic problem they are saying that this is not a Sony India warranteed product, as i have purchased from a Shopping site, now i have seen the bill it says Seller warranty i reached my seller yesterday and handed over my phone to him...stating the problems..... can u advice me

1]In which condition i should accept my phone i mean what should be the necessary checks before accepting the mobile.
2]I said to him in case its a hardware issue i want phone to be replaced,  but he was not fully convinced, how can i get my phone replaced.

3]I feel cheated as there could be more issues, in future can i avail sony india's warranty with the same product.

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