mxtp problem

[jhabryan]

my z3+ has been locked, i tried to sign in with the correct account but it always says incorrect username or password. i tried signing in my account in a computer and it succesfully logged in. and then i tried it again to my xperia and still incorrect username or password appear,. any help?

[jhabryan]

@uliwooly do you have any suggestions for fixing this problem?

[_alexdon_]

There is a huge thread about this:

/t5/Xperia-8482-M4-Aqua/MXTP-created-problems-for-me/td-p/1003330/page/6

You can read suggestions there.

[musab2]

My phome suddenly entered lock mode and the screen shows protected.. When I entered my correct Gmail and password correctly it still won't let me access... Please I really need to know how to fix this

[Uliwooly]

I'm sorry to hear that


Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

[musab2]

I cant contact my local care...so what do i do

[Uliwooly]

There's no other way around it. PC Companion won't work

[bailitusu]

Hi,my Z3+ has been locked by "my Xperia",and i have tryed to login my google account but failed because the wrong user name or password.

but i do confirm that those were correct and i can login google by chrome.

so how could i unlock my phone?

thank you very much.

[Vulnrea]

Hi,

Sorry my english is bad, i don't speak the language. I bought Xperia™ Z3+ on September 6 in Hungary, my phones good, no problem, but i changed my google email adress:

old -> outlook.com

new -> gmail.com, the google is synchronized my old email address (i don't know why..)

I turned on WIFI and my phone now is protected, not working. The username/password is wrong, but this is not true, i know my password.. I try my old email address outlook.com, and i try the new gmail.com.

My Xperia app is active the old email address but i can't find my phone in the map.

Thanks for the help, i love this phone but doesn't work

Regards,

Szilágyi Balázs

[jpgavela]

by mistake I deleted the main google account, and try to enter my google password, a message of account or password wrong I get, but I'm entering correct. I test my laptop from entering the google account and I have no problems. Your help please

[MaxiKim]

The same problem. Have you solved it?

I think that the reason is the problem with autorisation on myxperia.sonymobile.com

Because it doesn't work also.