Problems with microphone

[Ynes1]

Hello, i have a problem with the microphone of my Xperia M4aqua. It becomes failed few days ago. I can hear Everybody but nobody can hear me. I desactivated all the functions to improve the voice. I traid to use in secure mode but It the secure mode never appear. I dont know what to do.

[Emir1]

Hi @Ynes1, I am very sorry to hear that.

With secure mode, are you referring to safe mode? Please lick the blue highlighted text for a in-depth step-by-step guide on how to reboot to safe mode. Try to see if you experience the same behaviour in that mode.

In addition, could you test the microphone in Diagnostics to see if it sounds better there? To do so, go to Settings > About phone > Diagnostics > Test > Microphone.

Let me know how it went!

[Ynes1]

Thank you so much, it really worked. And my microphone starts function well again. Sorry for my English.

[Emir1]

I am happy to hear that! :smileysmileythumbsup:

[Ynes1]

Hello again. The microphone is failing again. Yesterday it worked ok but today is failing. I did the diagnostic and I couldn't hear my own voice. I did it again in the sale mode and nothing. What can I do?

[Emir1]

Now you are unable to hear it in safe mode as well? In that case I recommend that you try performing a software repair using Xperia Companion to see if that helps.

Report back with the results!

[Ahmed9july]

My phone Sony m4 aqua E2333. The microphone not functioning properly, nobody can hear me on the other end. I re-installed the OS and it problem still persists

It is failing the diagnostics test, i have switched of the Microphone noise supression and also done a factory reset. the problem still persists. Please help.

[Uliwooly]

Get your device inspected by your Local support

[Emir1]

Hi @Ahmed9july, I am sorry to hear about that.

In this case I agree with the suggestion posted by @uliwooly in that it would be best to send it in for servicing. The easiest way to do so is to get in touch with your Local support, they can assist you further.

[Bartman3333]

Why is my speaker phone and microphone not working I can hear people but they can't hear me