Problems with microphone

[Ynes1]

Hello, i have a problem with the microphone of my Xperia M4aqua. It becomes failed few days ago. I can hear Everybody but nobody can hear me. I desactivated all the functions to improve the voice. I traid to use in secure mode but It the secure mode never appear. I dont know what to do.

[Uliwooly]

Test the device in >>> safe mode and also 

settings > about phone > diagnostics > test > test the microphone and speakers

[Didrik]

Hello @Bartman3333 and welcome to the forum!

I'm sorry to hear that.

Are you experiencing the same behaviour if you test the microphone in Diagnostics as @uliwooly suggested? Should this test fail my guess is that this is related to hardware rather than software, there are however a few more things to try in order to try and rule that out.

First of all, if your phone is in a cover, case or something similar, try removing this to rule out the cover blocking the microphone being the cause behind this.

The above leads to my next question, was there any change if you rebooted your phone to safe mode? If not, my next recommendation would be to perform a software repair using Xperia Companion. Unfortunately this will reset your phone, make sure to create a backup before performing the repair. You can create a backup either directly in the phone (under Settings > Backup & restore) or by using the Backup function in Xperia Companion.

Please let me know how it goes!

[Alimg]

Hello I'm facing an annoying problem with my m4 dual aqua,
So during calls people can hear me but i hear nothing or sometimes i hear noise and when turned on the speaker (audio output) i can hear them well but they can't !! , i hope there's a solution as i can't make calls without my handfree

[NeoBeum]

Perform a service test on the microphone and earphones and speakers. Either through the Diagnostic app or in service menu
*#*#7378423#*#*

[Alimg]

Thanks for replying
I did the service test for what you mentioned they all work pretty good.
Any suggestions ?!

[NeoBeum]

Can you make an audio recording? Or video with sound?

[NeoBeum]

Also, one time I did something stupid like muting my handset and handsfree. Check the incall audio settings so it's not something stupid like that.

[Alimg]

Ok after repeating the service test the mic works now when turning on speaker and my voice can be heard meanwhile the earphones still couldn't be heard

[NeoBeum]

Try this: Go to Settings»Sound & Notification»

Accessory Settings»Mic Sensitivity 

Or

Audio Settings

Adjust as required.

[RJ81]

My microphone isn't working on my m4