Pictures on SD cards corrupted

[Sze]

Hello,

i have a very strange issue with my SD-Cards. Every picture on it appears only half rendered, or with yellow, grey, green wrong rendered pictures. It has no dependence on my picture viewer (Fstop). Pictures which i send on whatsapp are also grey, or half rendered. I only have the possibility to use the internal storage as memory.

I tried several SD-Cards, my last was a Samsung Pro Series, the first one a Sandisk Ultra. The issue still exist.

So what could be wrong here?

Regards

[Sze]

Ah! My google security issue is over now!

Okay, i am logged now into my device.

The benchmark for my Samsung PRO Sd-Card:

Read: 30MB/s

Write: 27MB/s

I downloaded Fstop (with this picture viewer i had a lot of corrupted files) and.......it works........not (see below)

Sure. I need more time for testing, especially with an complete encrypted phone..

I will keep you informed.

[Christofer]

@Sze I'm glad to hear that you were able to access your phone again. Keep us updated!

[Sze]

I encrypted my SD-Card.

The results from A1 SD Bench:

Read: 15 MB/s

Write: 20.75 MB/s

And again, the JPGs are corrupt.

----------edit

i excluded media files from encryption:

Read: 19 MB/s

Write: 18 MB/s

-> Also corrupted JPGs

Disable ecryption:

Read: 29 MB/S

Write: 27 MB/s

-> Also corrupted JPGs

I think i dont need to test anymore The software-repair has not solved this issue.

[nivra0926]

Do you suggest that i dont  have to do software repair for my phone anymore? All photos/videos am taking now are saved in my Internal Memory and no complaints. I think it really has something to do with the software Sony has for the memory card. Disappointing. 

[Sze]

Hello nivra,

in my case the factory reset did not work. So i dont think that you can solve this issue that way. Interesting that many people seem to have he same problems with sd cards.

Of course you can store your pics on the internal memory....but since my z1 compact i always used the SD Card for offline navigation, pictures and mp3. I neved had problems with it....... But my first premium smartphone for 700€ is not able to handle the SD-Card? I cannot accept this

Keep in mind that the SD-Card performance is in general very low. My first postings included a benchmark from my z5 compact. The read performance of my Sandisk Ultra is higher, than the read performance of my XZ with a Samsung PRO SD-card.

I will try another XZ, if there are the same problems, i see no reason to switch from my z5 compact.

[Christofer]

@Sze Sorry to hear that the software repair didn't help.

If you can send me your device's IMEI in a PM I can forward this internally.

[Sze]

Hello Christofer,

thanks for your effort.

I have send the device already to sony's repair center and linked this topic in the "whats wrong with your device?" description field.

Lets see what will happen

[Christofer]

@Sze Thanks for letting me know. Feel free to keep me updated.

[Blade64]

Hello...

Just bought the XZ and I seem to be having the same issue with pictures. @Sze have you received a replacement unit?

[Sze]

Hello Blade64,

nope.

Sony send me today a mail without further description of the issue and the solution. They just informed me that i will recieve my old device back within the next days.

I contacted the support in the chat, to ask them about the solution and to get some informations about the issue.

The answer was like this:

"oh sorry, we could not find the error, check your SD-Memory for corrupted files"

.........

no words yet. Obviously they dont take it toooo serious. So maybe i had to attach some photos? Tsss

 

Its completly random, i can swipe forward and again backward, tadaaa the picture shows correctly, but the next one will 100% shown as corrupt.