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VanessaM1

Hi,

I started receiving this problem last night. My phone had given me issues so I tried rebooting it in Safe mode and then put it back. All of a sudden my homepage was bombarded with messages about apps not working. Everything from Google Play, to Calendar, Moxier Pro, WhatsApp etc.

I tried clearing cache but that has not worked, I tried rebooting it in safe Mode but it failed. I keep switching the phone aon and off, to try again, but the messages pop up and freeze my screen, so I am essentially locked out of my phone. Please help!

Uliwooly

@VanessaM

Repair the phone with PCC, keep in mind that it will delete everything on your phone

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

View solution in original post

Uliwooly

@VanessaM

Repair the phone with PCC, keep in mind that it will delete everything on your phone

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Jake-SonyXperia

Hi VanessaM,

Welcome to the community,

Here are the instructions on how a software repair is done for Mac and PC.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

let us know how you get on.

VanessaM1

IS there any way to do ti without losing all my data?

VanessaM1

I am trying to follow your instructions, but my phone won't connect to PCC. I uninstalled Google play services, and then it started updating all my apps. It was working really well, then I opened Instagram and the eroor messages started again. I am back to square one. I am trying to back up my data on Pc Companion, before I do a reset but even that won't work

Uliwooly

Check my suggestions on how to backup your phone, also uninstall any taskiller an antivirus

@VanessaM

VanessaM1

I forgot to mention that I was away this weekend on a camping trip and so I had my internet off and phone off the entire time. So all my apps did not get their usual updates. could this be the cause of the problem?