att xperia ion lt28 headphone problem

[shadowneko003]

I have an ATT Xperia Ion LT28 and everytime I attached earphone, it would reset itself.  I've tried 3 different pairs of earphones (Sony, Jlab, and JVC)  and all resulted the same- the phone resets itself after 30 seconds of attachment.  It has the latest firmware and is not flashed/jailbreak/rooted/etc etc.  It is a clean phone.  I have restored it to factory settings and still nothing changes.

[Phy]

Contact at&t or Sony Xperia Support.

Sony Xperia Support
http://support.sonymobile.com/global-en/contactUs/

[shadowneko003]

I did contact Xperia Support.  They told me to "repair" the software.  I restored, previouly, and did that.  Still the same.

I understand that some headphones/earphones won't work correctly (aka usage of mic and volume control may not work), but this is ridiciously!

As for ATT, I don't service with them.  I brought the att model new and unlock to use on another provider.

[Phy]

Try to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[shadowneko003]

Nope.  Safe mode gives me the same result.  Nothing has been installed on the phone other than what was included in the factory settings.

[Thommo · Accepted solution]

As Phy said above your only recourse is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[shadowneko003]

Thanks for the help everyone.  Looks like I'll try to return it.

[Phy]

Not a problem