kD 49XD7005 New update

[Sean2093]

Been in phone to Sony about this new update.since I’ve updated tv it keeps rebooting.somy says I need to take to tech person.but warranty ran out so I’ve got to pay.theres no way I’m paying it’s sony fault sending updates out with bugs in.got to wait for phone call tomorrow see what the outcome is.

[jgn88n]

They’ve told me to go to an approved repair centre and then get a price. 

Even though it’s clearly their fault and that the fault has caused the mainboard to fry! They know how much their parts cost surely? More complaint needed as they keep fobbing me off that this isn’t a wide scale problem! 

[jgn88n]

https://www.reddit.com/r/bravia/comments/b80ufr/sony_android_kdl65w850c_stuck_in_a_boot_loop/eps5hx6...

Came to this chaps house and did it for free! out of warranty.. how is that fair

[Sean2093]

Hi mate
Why can’t they do it for us.so fed up with tv now looks like buying another
android tv but not Sony!

[jgn88n]

Just had a quote from an approved repair company, it’s 350ish all in to replace the mainboard. The repair company are aware that this is an issue. Sony.. do not.

Absolutely appalling from Sony. I will not be letting this matter lie until I’ve had a full and justified response from them.

Sent from my iPhone

[Sean2093]

Hi
Well let me know how you get on.ive told customer service to look there
forum and see how many people are complaining about this.i can’t phone them
again because I end up loosing it.all we need is to oust post on and see
how many who’s having problems since new update then sending it as email
with screen shot

[jgn88n]

Yeh same, can’t handle the phone centre as it’s all so scripted and clearly not somebody who’s there to coordinate a repair.

Feel free to include me in emails.

Edited [personal details removed]

Worth getting onto them on twitter and Facebook.

Sent from my iPhone

[Sean2093]

Hi
Ok will do.dont have Facebook or Twitter.lol.

[jgn88n]

Ah fair enough! They still don’t reply on their twitter. Getting annoyed now

Sent from my iPhone

[ancaise]

i have the same issue , although they haven’t closed it off yet.

see https://community.sony.co.uk/t5/android-tv/sony-bravia-tv-no-internet-access-since-v8-0-0-v6-6520-ke...

You will see the ext naive debugging i’ve done as well and their answer

im in Uk with 5 year john lewis warranty, so in 10 days they will be my next port of call.

so obvious it’s update related, if only we could roll back via USB install

andy

[Sean2093]

Hi
I’m just fed up getting fobbed off all the time.something needs doing about