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Kayleigh-Xperia

My digitiser is also screwed, can only use bottom right of my screen so basically it is useless. Sorry if this has been posted previously, but does anyone have any idea how much Sony would charge for these to get repaired? I saw someone saying they were charging around £101 to repair a screen but dont know if this included digitiser. I dropped my phone from around 30cm, it's a disgrace, my Xperia T was dropped at least50 times over the 2 years I had it and the only issue I ever had was the battery which Sony replaced for free.
I know my warranty would be intact if I got it fixed through Sony, but if it's going to cost twice the price as elsewhere it's just not worth it. I know to get a definite price I'd have to send it to them I just don't want to pay £21.80 for returning my phone if the cost is too high.
Regards.

EllePi

It's a very serious problem.

It really looks like these phones did not drop nor fall to the ground ...

Utkarsh1

I think Sony should take 🔙 all these faulty compact series and give us new one.
For me hair line crack on rear screen and I have no 💡 what to do.
Also try deleting contacts alert ⚠ will be there unable to delete ,I don't know even they had tested these devices or not.
Sony mind my words we are paying 40k+ that means
Simply you are loosing market or fix your **bleep**s.

GebErit

More images appear, more sure I am of the problem.

The front and back panels are glued onto the phone chassis (to make the phone waterproof). Z3C is even thinner than Z1C.

So there are Z3C phones out there with an internal pressure built-in. Once a user buys the phone and turns it on, the heat generated by the processor and circuitry causes the phone's bowels to swell and, within a few days, the pressure is released by the front or rear panel cracking by itself.

Sony have a major issue here. Not only there are phones leaving factory that are not waterproof due to poor assembly, but now we have phones out there in the boxes that come with internal pressure inside them.

I really want to upgrade to Z3C from my Z1C, but it is kind of a lottery, actually. Will I get a piece with no internal pressure causing the panel to crack?

lm9052

what about the back, and any guide on how to replace it.

GebErit

Go to YouTube and watch some Z1 Compact disassembly videos.

It is so difficult that it is problably not possible to do at home. Requires heating the glue and then use quite a force to remove the back panel.

HenryAsh

Do you have any idea if its possible to get this repaired to xperia care and how much it would cost? I had the same crack as others and need the screen replaced as its totally broken.

Nebuchadnezza

My back screen cracked across the width completely on its own . Returned to Sony , not covered by warranty .(WHY NOT?) . Anyway £18 for Sony to replace so not so bad I guess .
But £13. For the return postage. What a scam,
I posted it to them next day recorded , tracked for £7

lm9052

If the device cracked by itself without external forces is not covered by Sony then I am done with them. I won't even bother to get my phone fixed as that cost as it is very likely that the glass will crack again. Get a case and stay away from Sony from now on. As soon as a company starts to treat their customer like **bleep**, you know they won’t be there for too long.