Z2 Call issues

[Harwood1988]

Hello people i got my new Z2 on tuesday and im fairly impressed with it so far

only real issue im having is on a call the other day  the other person went from coming through really clear to not being able to hear them at all and stated that i sounded very bassy at times this hasnt really reproduced itself much and others have said i sound clear enough but when recieving calls the other person sounds quiet alot i have done all updates required

so could this just be a network/signal issue or would it require a return to the shop ?

[Uliwooly · Accepted solution]

try this

settings > call settings > mic noise suppression

[Harwood1988]

seems to have improved things .. thanks

[Uliwooly]

Anytime

[Templar2k]

hi

I haver two Z2 phones, black for myself and purple for the GF, her phone has a mic issue, everyone has a hard time hearing what she's saying, background noise cancelleation is ON but turning it OFF makes the issue worse. I can describe it like she's talking through cotton or a scarf etc. My phone works great and people hear me well over the phone and of course I receive most calls in great quality.

Any one else have this problem?

Thanks.

[The_Rick]

Hey Templar2k

Had the same issue with a Black Z2. My wife told me, she heared me like "in a hole", far away and so on. When i called her on her mobile it was a bit better (maybe because of HDVoice?) but on other phones she couldn't nearly hear me at all.

I then contacted Xperia Lounge and they told me do try a Software Repair via PC Companion or send back the device. It seems, that the software Repair function dit it for me.

With sofware repair you automatically wipe your phone and all your data in internal storage and flash the latest firmware available. Before starting, i had an issue because PC Companion searches for a specific Windows Update , if you don't have this installed it won't let you do the repair. It seems that the first PC i tried to use for software repair had a newer Update installed which replaced the one that PC Companion was seeking. It seems that PC Companion is not completely up-do-date with the WIndows Updates.

Anyway, I tried to Install PC Companion on another PC and here it worked. Be Careful and read all the advices if you want to try. The Option for Software Repair is in PC Companion->Update Phone i believe.

After doing this it seems that the mic Issue is gone. I've done this a week ago and my wife says now that she hears me clearly and loud.

[robgolf]

Yes I recently got a z2 and people can't here me talk, not on all calls
Also it takes 3 to 4 seconds for some calls to connect

[KARTHI_1]

Hi, I bought black on 15th Aug, having mic quality, receivers having hard time hearing me. Last 10 years I used Nokia feature phone never had such an issue

[KKRis]

Same here but it only works for a limited time. It's back on my phone again.

[KKRis]

So software (firmware) update worked for 1 week or so.. But my problems are back.