Yellow tint in my z5

[kazemztc]

After backup via cwm corner of the screen were yellow spots?

[Emir1]

Hi @kazemztc,

I am sorry to hear that.

I recommend that you get in touch with your Local support so that you can get assisted in sending your device in to an authorized service center.

[kazemztc]

I am Iranian but I do not know where to go Guarantee 2017

[Emir1]

You can send our Iranian support team an email at Questions.IR@support.sonymobile.com if you're from Iran.

[kazemztc]

thank you

[Emir1]

No worries, let me know if you require further assistance! :smileysmileythumbsup:

[AkuuKhan]

I also have a yellow tint in the left side of my screen; I am currently in Ankara, Turkey. Recently updated my Z5 Premium's software (to the current one as of 22-12-16). Please advise!

[Emir1]

So sorry to hear about that @AkuuKhan.

It would be best to have it sent to an authorized service center located close to you. I recommend getting in touch with your Local support for further instructions, they're well informed of your local routines. Unfortunately I am not familiar with Turkish service routines I'm afraid which is why I can't assist you in having it sent in.

[Relm_Arrowny]

I have the same problem and i am base in the EU, how likely sony will repair it under warranty?

[Emir1]

Hi @Relm_Arrowny, very sorry to hear that.

I'm afraid that it isn't possible for me to judge if the tint on your display will be covered by warranty or not online. A decision regarding warranty can only be made after a trained technician at an authorized service center has had the opportunity to examine your display thoroughly. However, you can rest assured that if the tint is due to a manufacturing defect that our warranty covers it if the other warranty conditions are met. You may find our warranty terms by clicking the link below and choosing your market:
http://support.sonymobile.com/global-en/xperiaz5/supportDocumentation/