Sony Music Jive Just doesn't work

[deccanexplorer]

If someone can help me... My Sony Z3 compact purchased recently, I upgraded to Lollipop as soon as unboxed. Now the Sony Music Jive just doesn't work. It says all new Jive is available, click upgrade. Once I do, the pop up disappears. I look in the apps and in the all apps, the App Data exactly stops at 328 KB and the App Cache at 68 KB and this happens everytime. I did a erpair on the OS twice with Sony PC companion, it doesn't help too. I am bit unwilling to go to a service centre for this one app but this is frustrating, I love this app and couldn't just use it... Any geeks, please help! Thanks!

[Christofer]

Hi @deccanexplorer,

I'm sorry to hear this.
Sony Jive is an app that is country/region specific so I suggest that you get in touch with your Local support team about this.

[deccanexplorer]

I did that a couple of hours ago, they suggested me to add Sony Entertainment account to my settings-> accounts -> add account, and I did now something strange is happening, it says "connection error" please check your connection settings..... All other apps connect just fine, I removed account and tried, same connection error,... Totally strange

[Christofer]

That sounds strange. Have you tested both over mobile data and Wi-Fi?

[Ankur_]

It keeps showing a message to upgrade jive when I try to open it, but the upgrade never works. Shows 0/100 then disappears completely and nothing happens.

Same behaviour each time I try,have tried clearing the app data and the cache no help. Don't want to uninstall as I don't think I am able to find a way to reinstall it

Any help would be appreciated

[Christofer]

@Ankur_

Is Jive the only app you experience this with in Google Play or does it happen when you try to update other apps as well?

[Ankur_]

I didn't find jive on Google play... And this is the only app.which is showing issues, I have been updating other apps easily without issues (those I do see under my apps in play store)

I have another Xperia phone and there it woks fine without issues (jive) but doesn't seem to work on Z3 compact (newer one)

[Christofer]

I'm afraid I'm not very familiar with the Jive app since it is only available in certain regions, is it updated through What's New? Or do you receive the prompt to update the app when you open it only?

When you go to the app through Settings > Apps > All, do you have the option to uninstall it or to uninstall updates?

[Avi1]

I have also that problem.. Pls fix it.

[PM-007]

Getting message no longer supported on your device on my Z3C, was working till last week, I still get notifications from Jive