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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

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AzimB
Visitor

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

As soon as I updated to Marshmallow, I keep getting the "Unfortunately Google Play Store has stopped..." and the message keeps coming up every 5 seconds.

I tried clearing the cache, deleting data, uninstalling, disabling the app, force closing, signing out of google and back on.

Does not work.

I keep getting the pop up non-stop and it happened as SOON as it updated to Marshmallow.

121 REPLIES 121
Indy080
Visitor

I got to the point I just decided to go through with the Software repair to see if it fixes the Play Store problem... its been sitting in "Repairing your Xperia device" for around a hour now... the bar hasn't moved at all. is this normal? I'm getting worried. I don't have the best internet connection so I'm not sure if this is what is causing the problem?

Thank you.

SonyPete
Visitor

I called Bell - they have no solution.  Said a number of people have called in, could only say they hope a fix is released soon.

Avril007
Visitor

My phone is locked so that wont work for me Slightly_frowning_Face  the message keeps popping up and wont go any further mr screen wont load up

StaleCandy90
Visitor

I just did the most recent update on my Xperia z5 and now my play store won't open I keep getting notifications saying that "the play store has stopped" and notifications that I need to update my google play services and I can't do that without the play store. Is anyone else experiencing this problem or know what I can do to fix it? I've tried clearing the cache, restarting my phone, and I'm not sure what to do now... Would really prefer not to have to do a factory reset.
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Uliwooly
Expert

@StaleCandy90

check the suggestions on this thread.

DIG
Visitor

I'm having the same problem and I'm about ready to throw away all the xperia phones and tablets in this house!

Please don't leave me stranded Sony, my phone won't work now.
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Uliwooly
Expert

@DIG

Check the suggestions on this therad or contact your Local support but this is most likely on Google side as there are other brands with similar/same issue. 

lbishop0880
Visitor

HI.. Same issue..
Is there any way to uninstall the software update? Would that help?
Feeling very frustrated as I am not tech savvy and I'm worried I'm going to do more harm than good to my phone..
Thanks for your input..
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Uliwooly
Expert

@lbishop0880

You can't but check the other suggestions on this thread 

dagunn
Visitor

PC companion didnt have anything in it to fix this problem.  I clicked on "Support Zone" then "Phone/Tablet Software Update".  From there I selected "Repair Phone" and I get a message saying "there is no software available for your device"

So fare there have been no useful hints on this thread other than doing a factory wipe of the phone.  It would be nice if someone from Sony could comment on this issue as it seems to be a rather common one.