On-screen buttons getting pressed during calls

[Narada]

Hi all,

First post here. I just bought my z2 and I absolutely love it but am deeply disheartened and concerned by one problem I'm having which pretty much is the most important thing I need.

Almost every time I make a call - the mute, speaker, end call or other buttons get pressed while I'm talking. I've tried to make sure that the proximity sensor is covered by my ear and it still happens. I've also run the diagnostics and although they pass I've noticed that the vibration for the proximity sensor test does not always stay on if I put the phone up against my ear and move it around. Eventually the vibration turns off and some on screen buttons are pressed.

Is this a problem with only my Z2 or a design fault. I'm gravely concerned that replacing it with a new one is going to cause the same issue. For a phone that cost me an arm and a leg I wasn't expecting problems that I never had with any other phone.

Please help.

Thanks.

[dhmatt]

I have just got a z3 compact and this issue as well. Screen is black but keys are pressed with my ear. SONY WHAT IS THE ANSWER?

[Karolizz]

Exactly my problem, random notification bar presses... Sony can we haz a fix? Or do I have to flash custom rom?

[Karolizz]

Hello, Sony, care to collaborate?

[PDraco]

I' m having same problem with pressing buttons while on phone. Tested sensor with the diagnostics from sony. Screen doesn't turn off when covered by case or finger in normal use. Don't remember having these problems before got software up date to give some z3 features.

[Zawodowiec1532]

When you will fix this???

This guy:

"I'v tested this by making a call, then placing my phone on a table. When I cover the sensor the screen goes dark.

Now, heres the funny thing. Although the screen stays black while calling, every keypress on the dark screen is registered and inputted on the phone.

When I expose the sensor again and the screen lights up, all kinds of funny things has been pressed on my screen."

Have SOLVED your  bug, maybe forward this post to programmers and release update.

I can confirm all what he said.

Regards!