Community

Muxis

So I got my phone 4 months ago and for 3 months this issue is happening. My phone just randomly freezes and red light blinks 3 times and it just restarts. It does this same thing from 2 to 4 times in a week. 1 week ago I tooked my phone to warranty where i bought it and they said that they have reinstalled software. But after 4 days when i got it back same problem happens again. So what should i do next? Should i take it back to seller and ask to try fixing the phone again or there is no sollution to this software bug?

Uliwooly

@Muxis

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Jake-SonyXperia

Hi @Muxis,

Welcome to the community,

I am sorry to hear about these issues.

These issues could be caused by a number of different factors, the first thing I would suggest would be replacing your SIM card and then removing the SD card(if you have one) from the device for a few days to see if the issue continues.

Let us know how you get on.

Muxis

I will try repairing phone through xperia companion because I tried removing sd card and sim card but it didn't help. I will see if the issue continues after repairing.

Muxis

After repairing my phone with xperia companion and trying to remove sd card today the phone again restarted.

Uliwooly

@Muxis

Did the phone worked after repairing it with XC without the SIM and SD cards?

Muxis

Yes it worked, but the issue still remains. He just at random moments restarts 1 time a day.

Uliwooly

@Muxis

then it could be a faulty SIM or SD card.

Muxis

It can't be..... Because i changed my sim 1 month ago to a new 4G one and still before the phone was restarting. And i am not using sd card. So just no... I am frustrated by this and i will try to go to warranty then because there is no sollution and get phone replaced with new one. Its not my problem that i bought new phone and it is broken.