mxtp problem

[jhabryan]

my z3+ has been locked, i tried to sign in with the correct account but it always says incorrect username or password. i tried signing in my account in a computer and it succesfully logged in. and then i tried it again to my xperia and still incorrect username or password appear,. any help?

[Karanth]

please can any one solve this critical problem for me.

from yesterday evening i am having problem in my xperia app. in top it was showing that my xperia is protecting device and i could not remove the notification, so restared the phone and suddenly it came to black screen saying it is protected. after authentication all went well but today wen ever i restart my phone protected screen appears and i should authenticate again and again. i am on 6.0.1build number 32.2.A.0.224

[Uliwooly]

@karanth

Make sure that you have data or WiFi on

[Karanth]

sorry sir i did not get you. i have data on and even wifi will be connected as soon as i enter my home.

[Karanth]

for now i think i fixed my problem. i deactivated mxtp and after that it came to protection screen and was giving an error unfortunatly  my xperia helper has stoped, after restarting all went well,, and again i activated mxtp and checked it by restating the set. i think till all is well.

Spoiler

[Origos]

I have a Z3+ locked with MXTP.

I know the email and password, but the phone keeps saying "incorrect email/password".

I asked for a new password and changed it succesfully, but still the same message.

I asked for an authorization code (sent to the new phone that has the sim now) and it worked out, but at the end, it says  "incorrect email/password".

I don't understand. What's happening?

[CameronT]

Hi @Origos,

Welcome to the community.

Are you able to sign in to the My Xperia website and unlock it from there?

[RicelD]

So just today my phone got drained of its battery and after charging and turning it on I can't authenticate my own phone using the same email/password that I have been using since I got it last September 2015. I tried different emails and such and I can't get it working as well. The IMEI NUMBER also changed, it's different from what my phone is showing and what I have checked on the website recently?? I tried quick factory resetting it as well but same problem and it even got worse, now I can't even see my own lockscreen and got my datas removed. Please do assists me

[Chubb-r]

I recently aquired a Z3+ (model number E6553) from Ebay, but when I turned the device on, it came up with a screen saying that the device was protected.
I have lost contact with the seller (he changed his name and won't reply to emails) and was wondering if there is any way to get rid of this screen.

[CameronT]

Hi @Chubb-r,

Welcome to the community.

The only way to get past the MyXperia lock is to sign in using the details that were set up for MyXperia. Without that, only a service agent can remove this as it is a hardware lock. You can contact your Local support team to arrange this.

[Chubb-r]

Hello @CameronT

Thanks for your help, I had a feeling it may end up this way as people talk about it being part of the bootloader.
I'm rather unaquainted with Xperia phones, so thank you.