Lost 2 gb out of the blue

[RaulP-G]

Hello,

Again, more problems with the phone. I had 2.8 gb free in the memory phone, I made a backup by connecting phone to computer via USB and it was stuck so I cancelled but the phone memory went down from 2.8 to 0.7 gb. Any suggestion on how to fix it?

Thanks a lot in advance and Best Regards

[Qatrium]

@RaulP-G

Try to clear phone cache:

Go to Settings -> Storage -> Wait for the page to load and calculate -> Tap on "Cached data" -> Confirm deletion

[RaulP-G]

Thanks a lot, but after 1 hour calculating still... calculating... Does it mean I have a problem? 😕

[Uliwooly]

@RaulP-G

Test it in >>> safe mode

[RaulP-G]

Actually it showed finally, but only 185 mb, which is not the 2gb I lost, should I try it again in safe mode? Thanks in advance mate!

[Uliwooly]

@RaulP-G

That's rather odd, you could try 

[RaulP-G]

Thanks for your help but I tried to restart on safe mode but actually the same, when I restarted in normal mode the same too. Really strange, is it like when you do a backup via computer and you have to cancel because is stuck it is actually using gigabytes from the phone memory?

Where did those 2 gb fo?

[RaulP-G · Accepted solution]

Hello again.

What I did is redo the backup, as last time as I said it got stuck and had to cancel it. Once the backup is done, it surprisingly did not only recover the previous storage memory (was 2.8 Gb) but up to 3.6 Gb. So problem solved. I just wonder how the heck there were data in the order of Gb that came and go...

Thanks everyone for your prompt help!!

Regards

Raul