How to change owner/Edit owner accout? (Xperia Z5)

[Kelvin99]

Hey guys,

I just bought a secondhand Xperia Z5 and I'm wondering whether I can change the name of the owner? I have already factory reset the device but to no avail, the owner name still remains as the previous owner's name. I hope someone can help me out with this. 

Thanks!

[_alexdon_]

Have you inserted your google account details? You should perform a software repair using Xperia Companion first, then set up the entire device.

[Kelvin99]

Yes I have. I have already logged into my google account.

[_alexdon_ · Accepted solution]

@Kelvin99 You should be able to go to settings - users and tap on the owner account and change name. Don't try the software repair yet.

[Kelvin99]

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@alexdon wrote:

@Kelvin99 You should be able to go to settings - users and tap on the owner account and change name. Don't try the software repair yet.

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@alexdon It worked! Thanks for the speedy help!

[_alexdon_]

Great @Kelvin99.