Headphones - Music and Audio randomly pauses intermitently without interacting with device at all

[dronerush69]

I have been having an issue with my music randomly pausing for the last week or so since upgrading to the latest software (version: 23.4.A.0.546) 

It may or may not be related to the latest software patch, however the pausing has become increasingly frequent (sometimes pausing up to 3 - 4 times in a single minute)

I have never encountered this issue before now. I can also confirm that music does not pause itself when its being played through the speakers. Swapping out headphones made no difference to the problem. I have restarted the device several times. The pauses occur regardless of what music app I use.

This issue is really impacting my enjoyment of the device as I listen to music whenever I walk anywhere and my Z3c is my only mobile music player.

I have searched and searched and found that others seem to be facing similar issues - see this post on reddit: https://www.reddit.com/r/SonyXperia/comments/2ohvh0/music_randomly_pausing_on_z3c_headphone_jack_iss...

The phone has not been exposed to the elements recently, has not been dropped or damaged. The headphone port appears to be clean and tidy.

Please help!

[Uliwooly]

@dronerush69

Is the music stored on the SD card or Internal storage?

[dronerush69]

The music is stored in my 64GB storage card.

However this issue also occurs for applications such as Pandora and FM Radio and Soundcloud

[Uliwooly]

@dronerush69

Do you have a taskiller or antivirus or battery app? perhaps stamina mode on? 

[dronerush69]

Just the standard task killer, standard AVG PRO anti virus that comes with the phone and no, stamina mode is not enabled.

[Uliwooly]

Uninstall them, restart your phone, report back

[Qatrium]

If this occurs only with headphones (not loud speakers), try this:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Unistall updates, Clear data.
- Go to Settings -> Apps -> All -> Audio settings -> Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

[dronerush69]

Tried these suggestions, tested. No dice

[dronerush69]

I went to the Sony store yesterday afternoon, they suggested that I do a full factory reset of the phone which i'll do this weekend. Will let ya know if this resolves the problem

[Uliwooly]

@dronerush69

Keep us updated