Join now - be part of our community!

Fingerprint sensor

ragalli35
New

Fingerprint sensor

Hi guys,
I can't use the fingerprint sensor anymore. It seems that It doesn't exist... No clue of It, only pin, password...What can I do?
Tags (1)
20 REPLIES 20
profile.country.ru_RU.title
rpdkijh
New

Once you wanna use the fingerprint sensor you should set you fingerprints. Go to Settings-Security. Set the PIN method for Lockscreen and add your fingerprints in Fingerprint Manager. Now while on the Lock screen you can choose either to unlock it with a finger or pin code.

ragalli35
New

Unfotunately, it seems that the fingerprint manager doesn't exist anymore! I can only set pin, slide and password. No clue of fingerprint manager. I don't really know what to think about.
LaurenDougan29_
Visitor

Hey there. This is common for many Xperia Z5/Z5C & Z5P users since the update to marshmallow 6.0. I'm told we are due an upgrade to 6.0.1 by the end of April beginning of May. I would hope that Sony have addressed the issue then with the problem being fairly common within users of these devices following the update. Hope this puts your mind slightly more at ease. 

ragalli35
New

Thank you for your reply, afferma several trials I simply turn off the phone and magically the fingerprint appeared again... I don't really know what to think about.
profile.country.DK.title
jchristensen
New

It is allways a good idea (and sometimes it is necessary) to restart or turn off/turn on your Xperia after updating.

ragalli35
New

The thing is I haven't updated it...anyway it works now
profile.country.DK.title
jchristensen
New

Your Xperia need to be restarted frequently.

I do a restart every second, third or fourth day.

Dadada
Visitor

I have experience "system ui not working" issue while trying to unlock the phone in the previous update and seems the problem is solved in the latest marshmallow update. However, i can no longer find the fingerprint manager in my security menu nor under the smark lock menu....does anyone have this same problem? Is the fingerprint manager put somewhere else that i cannot see it?
ragalli35
New

I simply turn off the phone, waited few minutes, turn it on again and I found the fingerprint manager again in the same place. Have you already done this simply procedure?