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Echo issues during phone call

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YannRayon
Visitor
April 2014
April 2014

Echo issues during phone call

The receivers always hear an echo from my phone, and the soud quality is bad.

I tried to change all the sound settings available, nothing works.

Anyone had same issue already ?

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1 ACCEPTED SOLUTION

Accepted Solutions
Rickard
Master
August 2014
August 2014

If there's echo during calls, please make sure that your phone is updated with the latest software, 17.1.2.A.0.314. You can see your version under Settings -> About phone -> Build number.
To update your phone, go to Settings -> About phone -> Software update. You can also update your phone using a computer: http://www.sonymobile.com/global-en/software/phones/xperia-z2/

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_alexdon_
Expert
April 2014
April 2014

Did you try to disable/enable microphone noise suppression or slow talk?

alexdon
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YannRayon
Visitor
April 2014
April 2014

Yes, both of them, seperatly, and together

It had no effect.

xLoud is off too.

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profile.country.RO.title
_alexdon_
Expert
April 2014
April 2014

Try to repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

It this does not help,get to a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
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doryx
Visitor
May 2014
May 2014

I havet The same problem. The reciever gets a lot of echo with a 1s delay. I havet tried to change the noise reduction, change mobile data to GSM, repair the software, and tried with another sim-card. The problem remains.
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Sam
Legend
Legend
May 2014
May 2014

Other than the advice above, if you have a case on the handset it is often worth taking that off to test as well.

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YannRayon
Visitor
May 2014
May 2014

Mine went back to Sony support yesterday.

I will tell you what's wrong when I'll get it back.

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_alexdon_
Expert
May 2014
May 2014

Keep us updated.

alexdon
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doryx
Visitor
May 2014
May 2014

I have no case for the handset, the echo remains. The phone is now also on the way back to Sony.
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Johan
Master
May 2014
May 2014

Hi all,

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:

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