Ear speaker was off when proximity

[Nda1]

I diagnose the ear speaker with setting>about phone>test.
The earspeaker is fine, but when you put your ear to proximity, the sound was gone.
Can anyone help me.

[Didrik]

Hello @Nda1,

I'm sorry to hear you are having trouble with your phone.

Just to clarify, is when making or answering a call that the ear speaker stops working? How does your phone react if you start the test for Proximity switch/Ear proximity?

Considering that the speaker works in Diagnostics my guess is that this isn't related to hardware. Could you try rebooting your phone to safe mode and make a call, is there any change then or are you experiencing the same behaviour?

Keep me posted!

[Nda1]

Both when answering and calling. Proximity test working fine.
It does get better after I updated TrackID.
It probably a bug in the Xperia software updated.
installed new version of that few days before problem.
safe mode dont change anything.

[Didrik]

I see, in that case I would advise that you perform a software repair using Xperia Companion on your phone using a computer. Do note that this will unfortunately reset your phone in the process. Note however, that you can make a backup directly in Xperia Companion using the Backup function.

But I would recommend that you try making a call directly after the software repair without restoring a backup in order to rule out corrupt or damaged data causing this.

Let me know how it goes.