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can't stop this downloading

cool007
Visitor

can't stop this downloading

TMPDOODLE1503415416368.jpg

5 REPLIES 5
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Uliwooly
Expert

@cool007

Boot in safe mode and check again

cool007
Visitor

after safe modeafter safe mode

than power off and after onthan power off and after on

Jonas
Master

Hi @cool007, welcome to our forum!

I would recommend that you reset the download manager in your device. This should stop any ongoing downloads. To do that, go to Settings > Apps > tap the three dots in the top right corner > Show system > Download Manager > Storage > Clear data > OK.

Let us know if that helps!

cool007
Visitor

no option found like u said.....Show system > Download Manager > Storage > Clear datano option found like u said.....Show system > Download Manager > Storage > Clear data

i tried RESET APPS ALSO,i tried RESET APPS ALSO,

Jonas
Master

Hi again!

If you are using an earlier Android version you will have to swipe to the right when you are in Settings > Apps until you end up on "All". Here you can scroll down and find "Download Manager" and then tap on "Clear data" > OK.

Let me know it goes!