Can't hear while making or receiving phonecalls

[DTJ1977]

Since yesterday I have the following problem with my Xperia Z1 Compact:
When I try to make a call or receive a call I can hear the first ring or the first word the caller says and then I can't hear anything, no matter if I use the earphone, loudspeaker or headset. The other person can hear me just fine though. The Earphone and loudspeaker works fine when running diagnostics or listening to other applications. So it seems to bei a software-problem. Anyone got an idea how to fix it?

[Uliwooly]

@DTJ1977

Could you test it in >>> safe mode

[Jake-SonyXperia · Accepted solution]

@DTJ1977, sounds like when the call is picked up or made a third party may be stopping the audio. I Definitely suggest following a Safemode boot, this will let you know if third party is the cause of the problem.

[DTJ1977]

Many thanks! I startet up in safe mode and it worked. After deleting some of my apps it now works just fine in normal mode, too.

[Jake-SonyXperia]

Great glad to hear it