Call goes to speaker automatically

[ugekrapfi]

When i tell one of my Contacts or someone Call me ist the Speaker automatically on. an not the Earphone.

The fail is since tomorrow!

Software: 14.6.A.1.236 (Android 5.1)

[Jonas]

Hi @ugekrapfi, sorry to hear about this, must be very inconvenient.

Does this only occur when you are receiving calls and not when you are making calls? Are you able to turn the loudspeaker off during the call?

I would recommend that you start with rebooting the phone in safe mode so we can make sure that a third party application isn't the cause of this.

Let me know how it works in safe mode!

[ugekrapfi]

only when calls incoming. yes it´s mabye when i call i can the Loudspeaker turn off

[Jonas]

Hi again and thanks for the information.

Have you had the time to try and see how it works while the phone is rebooted in safe mode?