Rattle - anyone else?

[burgeke]

Hello. 

If you tap the lower right side of the xz2 with the back of the device facing you there is a very pronounced rattle. Before I send back, anyone else have this? I'm wondering if normal. Thanks

[jackyhn]

Mine doesn't seems to have this issue.

[Lord_viridis]

Sure it's not just the camera lens array rattling ?

[burgeke]

I wish thank you. I sent it back as it got worse. 

[LVL1 · Accepted solution]

Mine has this problem aswell. I tried some other phones in the store and they had it, and I know other people with XZ2 having the same issueso it is how this phone is supposed to be I guess (basically, I still havent seen a phone without it). I absolutely love when i put my flagship XZ2  on the desk and it rattles like it's made of cheap plastic.

Some didn't notice it on their phones untill i showed them. Basically, if you knock on the lower left side of your phone (looking at the display), you will hear rattling sound (more noticable if you knock from behind). I suspect it is the new vibration motor (which, by the way, is completely useless for vibrations on calls etc.).

[burgeke]

Thanks - at least I'm not totally nuts. I'm glad I sent it back though. Since it was the international model in the event something is wrong I'd be hosed beyond the warranty period.

Sticking with my Xz1 for now...

[2hats]

exact same problem, return requested.

[Uranus235]

Hi all!

I bought XZ2 week ago and found out couple days ago that there is some strange beanbag-sound from XZ2 when I put the phone on the table, when I throw it from hand to hand.
Then I just try to tap the backside of the phone with my finger and got that terrifle sound like child "beanbag" inside it. The sound occures if I tap the right bottom corner (half widht and half height) of the phone backside and (~4 x 5 cm) of the left top corner. Here is the tapping areas where issue exists:

Tapping areas

Is it normal? I'm as an enginier suppose - no! Do anyone also have similar issue?

I tested my wife Samsung J730 - and it has no issue. And also from my memories none of my 

colleagues phones has such issues!

Waiting for feedback from Sony support, because I need to go to business trip in a week and suppose I have no enough time to send the phone to service and waiting the results of it.

[skycamefalling]

Difficult to say if it's normal because each person has a different opinion and sensitivity to "strange sounds".

In general, it's normal that you can hear the vibration motor when shaking the phone.

But I cannot say if what you are hearing is the vibration motor or if there really is something loose in the phone. I've tried doing what you meantioned on my XZ2 and I only hear a very faint clicking noise from the vibration motor.

On the other hand: If everything in your phone is working well (run the system tests and also check wireless charging) then probably this noise isn't an issue.

To be sure you could go to a shop and compare your noise to the same model in the store.

[Uranus235]

Well, I called today to our local shop and asked them to test 2 XZ2 phones they have and result was the same as my one - i.e. strange sounds exists also on their 2 copies.

So looks like it could possible be a vibration motor, but why so loud? Why other phones do not have such sounds?

I tested the phone before buying and all the tests were OK.