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Rattle - anyone else?

SOLVED
burgeke
Visitor

Rattle - anyone else?

Hello. 

If you tap the lower right side of the xz2 with the back of the device facing you there is a very pronounced rattle. Before I send back, anyone else have this? I'm wondering if normal. Thanks

13 REPLIES 13
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skycamefalling
Contributor

Probably the sound is louder on the XZ2 because of the dynamic vibration motor which is a more massive device compared to the "normal" vibration motors.

Silverbay
Visitor

Hello Uranus Im clad to hear im not the only one with this problem! I bougth my phone befor i took on a 3 week holiday and when i unpacked it i noticed the rattle or beanbag sound as u discripe, but sadly I was out of the contry and couldent deliver it back to the store as a DOA for a new one. Cause this is Not normal,  that your phone is ratteling when you put is on the table or when u get a messasge while your on the phone speaking you can hear the beanbag rattel sound from indside the phone like something is lose or not put thogether correctly. The tapping on the bag makes the sound come EASY and there shouldent be this sound as i testet serveral phones in stores and called sony where I got to speak with a sony supporter who had been using this zx2 phone for 3 month and he cold notmake his is phone rattel even if he dropped it on the table! and ichould hear it on the phone while we where talking. I also made him hear the ratteling and beanbag noice just by tapping the back of the phone where u discriped, and boom he heard it rigth away and tryed on his but yet again he could not make his XZ2 to make this sound, So thereby this is not normal and you shold get it back to the store and make them look into it. It is not okay for sony to send out phones that rattel just by laying it on the table, I also cheked the theory that its the bigger vibrator because of the Dynamic thing and its not cause 1; if u tun on all vibrators and all sound with the dynamic vibration on the rattel/beanbag sound still occures, and 2; the other phones in the stores dont do it and the sony supporter who had the phone for 3 month did not have this. 

Hope it helps u figure out what to do and btw we are not alone  dunno the rules here so clear but im not gonna link it just  sheach rattel sound xz2 instead of beanbag sound.

Best regards Christian / Siverbay DK

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980ctane
Member

Are most sending their device back for this problem or just accepting it?

I've had three faulty units with distorting ear speaker from Amazon. All returned now. They were H8216 Rev 2.

I ordered my 4th device from ao.com and it is a Rev 3. So far no issues with the ear speaker but it does have this rattle.

Could we get a response from Sony on this?

Thanks

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980ctane
Member

I believe this is the same issue reported here

Can a moderator please merge these into one thread?

My device has this rattle and I have also tested with the vibration motor running and do not think it is the motor causing the noise. It sounds like something loose(antenna cable?) rattling on the inside of the glass back cover. Can be reproduced by tapping the top right or bottom left of the the bezels.

Thanks