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No data after switching to sony phone

SOLVED
Coast2Coast
Visitor

No data after switching to sony phone

I got a new Experia XZ2 and pulled the sim card out of my iphone and put it in the xz2 and now I have no data. I have spent 2 hours on the phone with Bell and they can't get the data to work on the phone. It works fine with my iphone and ipad but nothing when I put the sim in the sony. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Coast2Coast
Visitor

Found solution, I connected to WIFI, then I went into the cellular settings and selected "download internet settings" and that was it. 

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4 REPLIES 4
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Uliwooly
Expert

@Coast2Coast

They probably have to register the XZ2 Compact's IMEI number 

Coast2Coast
Visitor

This is one of the things that we tried when I was on the phone with them and it didn't work. I also manually entered their provided address into the Access Point Name in the cellular settings which didn't work either. 

Coast2Coast
Visitor

Found solution, I connected to WIFI, then I went into the cellular settings and selected "download internet settings" and that was it. 

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Uliwooly
Expert

@Coast2Coast

was this phone network branded, in other words, where did you bought this phone? 

Glad to hear that its working now Slightly_smiling_Face