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Constantly Crashes!!

TINA66
Visitor

Constantly Crashes!!

Why does my phone always crash when I'm trying to select parts of text to copy cut or paste??  It doesn't matter if I'm doing it via another app or if I'm just using the basic text messaging software built into my Sony phone!When I try to screen shot it as its happening it doesn't let me. The closest I get to capturing the issue is what you can see in the picture I've posted

1 REPLY 1
Alpha1977
Visitor

Hi tina

have you tried a hard resset by holding down the up or down volume button first, i think its the down one, then hold the power button as well. the phone should switch off an vibrate once first

then 3 continouse ones, this will resset the hardware and memmory and clear any cache in the phone

hope this helps

dave