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Can't change lock screen wallpaper

tubbl
Visitor

Can't change lock screen wallpaper

I can't change my lock screen wallpaper after I updated to Build 39.2.A.0.327

Tried the safe mode and restored to factory settings but i can't get the option neither in the album app nor in the settings.

11 REPLIES 11
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Uliwooly
Expert

@tubbl

Open the album app > select the picture > tap on the picture > menu > Use as > Lock screen wallpaper

tubbl
Visitor

There is only the option to change the background for me but not for the Lockscreen

CameronT
Champion

Hi @tubbl,

Welcome to the community.

What about under the main phone Settings > Wallpaper? Do you have the lock screen option there?

tubbl
Visitor

Thank you for your help.

I just found the option to change the lockscreen. I'm used to do it as suggested but it has changed for me for whatever reason to

album app > select the picture > tap on the picture > menu > Use as > Wallpaper > Lock screen

or

Settings > Wallpaper > Album > select the picture > Lock Screen.

profile.country.GB.title
Uliwooly
Expert

@tubbl

Could you test it in >>> safe mode

CameronT
Champion

@tubbl,

So you have got it sorted out now? Must have been some minor changes with Nougat I wasn't aware of.

tubbl
Visitor

@CameronT

Yes, I have. It's so unintuitive for me to click on "Use as > Wallpaper > Lock screen" (one click more than before) but that's how you have to do it now.

CameronT
Champion

@tubbl,

Yeah, I understand. I am glad you got it though Slightly_smiling_Face

JetBlackCanvas
Visitor

Hello...

I tried the above 2 methods;

"album app > select the picture > tap on the picture > menu > Use as > Wallpaper > Lock screen"

 and

"Settings > Wallpaper > Album > select the picture > Lock Screen."

But i still couldn't change my lock screen image...

( I can still change my background, just not working for lock screen )

There is a default message of "could not set wallpaper" that appears every single time.

This phone is only 2 months old...