upper part of my Z5 premium screentouch is not responding

[aalixe]

I'm experiencing an issue with my Z5P as part of the screen touch is not responding. Touch 1,2,and 3 are not working while others are working fine. As i was using password which contained 1 in it I can't unlock the phone therefore can't access the settings to reboot the phone nor transfer my files. Can anyone help me?

[MarlonUk1]

in the mean time you can use a OTG cable and a mouse to navigate the screen.

try to run Xperia Diagnostics

try to boot to safe mode

if the problem persist

perform software repair using Xperia Companion

or send your device for repairs at your local service center Local support

[Jonas]

Hi @aalixe, I'm sorry to hear about the troubles with the touch screen.

When did you start having these troubles with the upper part of your touch screen? Was it after you updated your phone or installed a new application?

As suggested by @nolramlb you can contact a USB-mouse to your phone using a OTG-adapter, you will then see a mouse cursor on the display of the phone, just like on a computer and you will be able to unlock your phone. Note that you may have to restart your device when the adapter and mouse is plugged in.

When the phone is unlocked I'd recommend that you run the touch test in the service menu of the phone to see if you are able to draw at the top part of the screen. To access this test open up the phone application and type in *#*#7378423#*#* > Service tests > Touch > Free drawing test.

Let us know how it works in the test!