z5 compact touchscreen acting weird

[eday]

my lcd is acting kinda weird where i didnt touch the screen but than the phone suddently move on it own and a part of the screen can be touched...when i close the phone restart or formated the phone the same thing happens..i hope sony have a solution for this..

[Emir1]

Hi @eday, I am very sorry to hear that.

Do I understand you correctly in that the device reacts on it's own, as in it reacts as if you are touching the display without you doing so? Can you try activating the "Show touches" in the developer options under Settings > Developer options in order to see if it registers "Ghost touches"? To enable Developer options, go to Settings > About phone > Tap the build number until it says that you're a developer.

In addition, when it doesn't react to your touch in some parts of the display, can you try clearing that area in the touch test of Diagnostics under Settings > About phone > Diagnostics > Touchscreen?

Let me know how those tests went!

[eday]

dear mr emir i done what u asked for and in the test diagnostics i have failed in the display touch test what should i do??

[Uliwooly]

@eday

Time to contact your Local support to get it inspected .

[eday]

well i should have buy iphone instead..cause this phone is not as tuff as they say...

[Uliwooly]

@eday

You can google any brand and you will find issues with them, the worst part is when users claim that the phone self cracked, or self + anything. 

[eday]

so can i just use my warranty on sony since i still have the warranty..?? @auliwooly

[Uliwooly]

@eday

Warranty questions can only be answered by your Local support

[Emir1]

I am so sorry for the late reply, I've been out of office due to illness @eday. 

In this case it is just as @uliwooly says, it would be best to have it looked at at an authorized service center. The easiest way for you to get information on how to do so is by contacting your Local support. I would help you, but I'm afraid that I work Globally and therefore I am not familiar with your local routines, warranty terms and consumer laws.

[eday]

i already go to my authorized service center but can i ask when bought the phone earlier this year at some sony center in johor they said they do not provide screen warranty does it true'?