Update Problem Help??

[#1]

I am trying to update my phone the way that i have been told. ive downloaded the PC Companion and go to update its all fine untill it asks me to turn the phone of at the prepare stage. i hold the back button while pliging it back in but it dont work. my battery is full and i have followed all the stages as they ask but it just sticks at the prepare stage with the pictures up showing what to do.

Is it ment to stay up or am i missing someting?

[#2]

yes.

[sushidushi]

This is why it is so important to back up your personal information.  I would exhort anyine reading this to do so immediately, in case they ever have to reset their phones...

[#4]

so what did you do exactly ?

after you turn off the phone and wait for 5 seconds, did you turn it back on? or you just hold on to the back button and plug it back to the usb?

i m so confused that i might break the phone soon.

ARGH, what did i do wrong???