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Moisture into my Xperia Z!

Farhad_Mah
Visitor

Moisture into my Xperia Z!

Hi Sony Mobile Team! I was always a fan of Sony Mobile and all of my phones was sony until present.
I bought a Xperia Z about 3 months ago, It haven't any problem with washing, I spent 1~2 hours in pool with it and there was no problem and I was completely happy with it.
Today my phone was really dirty and I washed it with some clear water, I think I forgot to make it dry goodly and I putted it in my pocket, after about 1~2 hours I can see Moisture into edge of LED and also in Camera lens, I'm so sad Slightly_frowning_Face I paid many money for it and I need to watch movies and take photos with it, I don't know what I should to do now,
A repair man told me you should change the LCD completely, it's about 70% of the price of phone. I haven't enough money right now, Can anybody help me? Can I recover it? Any tricks? It haven't warranty. I'm from Iran.

20 REPLIES 20
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Uliwooly
Expert

Why would you use a hair dryer? that's a terrible idea. 

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Uliwooly
Expert

There isn't anything else anyone could suggest to you other than to take it to a Sony repair center 

http://www.sonymobile.com/global-en/support/contact-us/

Farhad_Mah
Visitor

Because I can see still water is in my phone! I didn't use it to make my phone so warm! I was totally careful and it's really works! At least my camera is back now and about 30% of water removed...
Tomorrow I'll contact the sony repair center in Iran, Sony supports in Iran is too weak I hope they change it for me, I'm sure they will ask me a huge amount of money and they want to open my phone too, then it's not water resistant more than it...

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Uliwooly
Expert

Request a vacuum test

nik13221
Visitor

Try with rice, it helped me first time when i had that problem with z1, but now im in same position and right now i am triing to get water out of my phone...

tanzeelaz1
Visitor

My phone also got enetered by water and i can see it in its LCD, as a streak, what do i do? Can someone please help? i live in pakistan Rawalpindi, is there any repair centre here?any help will be appreciated.

darlin4
Visitor

My phone too has the same problem with Sony z2, I have the warranty til September 2016, can sony do that for me?! Thank u
Thommo
Genius

@darlin4  You would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

darlin4
Visitor

how can i do it when I lost my papers and my phone is not even in my name !!! I searched into the other pages in internet and the other guys that have done this ,meaning sending their phones to sony center they (sony) never gave them back their phone !!! I bought it 400euro and I used it for 2 months.

Thommo
Genius

ok well

1st - of all mind your language

2nd - if you have no proof of purchase and the phone isn't in your name then how would anyone know the device is yours legally and

3rd - whoever the device is in the name of and they have proof of purchase then they can return the device and last but not least

4th - so you've read some reports of negativity but there are also lots of positive, take into account that you only ever read negative comments on forums