MMS failure

[nad13]

Hello

I can't send or receive MMS.

In my mms settings it's on automatic mode for downloading.

If I turn Wi-Fi on it doesn't work. 

Any ideas on what doesn't work?

Thank you for any help

[Jonas]

Hi @nad13, welcome to our forum!

I'm sorry to hear about that.

If you haven't downloaded the internet and MMS settings in your phone I'd recommend that you start with doing that. You can do so if you go to Settings > More > Internet settings.

You will receive a notification when they have been downloaded and installed, reboot your phone and try sending an MMS to your own number. Can you both send and the receive the MMS now?

Let me know how it goes!

[nad13]

Thank you for your help.

I done everything you said but it didn't work..... 

[Jonas]

Thanks for the swift reply!

Was the download and installation of the internet settings successful?

If they installed without any troubles, do you get any error messages when sending an MMS to yourself, for example that the message is in queue and will be sent later?

You can also add the APN settings that you need to send MMS manually in your phone. I'm afraid I won't be able to provide the correct settings to you since it's your operator/service provider that handles these settings.

If you have a friend, family member or colleague with a SIM card with the same size as you have, could you please ask them if you can borrow their SIM card and see if you are able to send an MMS?

Keep me posted!

[NeoBeum]

Ask your carrier to sms you a configuration sms. It should set it up automatically when received

[Jonas]

@NeoBeum, That is also a great suggestion, thank you for helping out!

[nad13]

Hello

The download and installation of the internet settings successful But MMS are still impossible to send or receive....

When i try to send there's an error message under the picture i try to send :  impossible to send.

When someone send me a mms, i receive a text from my supplier that i have a mms and need to connect to my client account to consult it. So no picture receive.

I try to change manually APN settings of my supplier. But it doesn't work.

My group text are also block, i can't send !!!

I also done the up date of my phone, just in case... But it did not fix the problem.

I don't know what to do...

[NeoBeum]

Does your carrier include MMS in your contract?

[Jonas]

Hello again!

Like @NeoBeum mentioned, have you ever been able to send MMS with your current contract from your service provider?

If you haven't tried with another SIM card yet that would be my recommendation, to see if your SIM card is the cause of you not being able to send MMS.

Keep us updated!

[Naad13]

Hello 🙂

Thanks for your answer.

Yes i was able to send mms before and from one day to the next it doesn't work anymore.

I try to change sim card but for the moment i haven't found someone with the same sim size....