Invalid IMEI Number

[SmileznCriez]

Hello,

For some reason, i am getting an Invalid IMEI number when trying to register the phone on the sony website. any suggestions on how this could have happened? i have had the phone for about 3 months now and the way i got my imei number is by typing *#06# in the phone.

Thank you for your time.

[Rickard]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like you have entered something else then digits or wrong number of digits. The IMEI should be 15 digits. Depending on phone and where you check the IMEI you may see more then 15 digits, in that case, only enter the first 15 digits.

[TheBigBlueSheep]

Thanks for that. Do I use the IMEI SV?

I have tried everything and it hasn't really worked.

My phone is Xperia E1.

[Rickard]

IMEI SV should not be entered when you register the phone in your account. The IMEI is the first 15 digits you see when you enter *#06# in the phones dialer.

[penny1036]

I have the same problem and my phone is also a sony xperia e1 (dual). When I type *#06# I get IMEI1 and IMEI2 and both numbers are 15-digit.

[Rickard]

@penny1036

Sorry to hear that.

Could you send me a private message with your IMEI-numbers?

[Rhissing]

I am having the same problem with a Z3 and I am concerned that my phone is bogus. When I emter the imei number to the imei website, the specs come up for a tablet with totally different specs from what it should be.

[nizarotta]

I tried to register my phone but a message shown that my IMEI is not Valid.
Whats the problem? And how can you fix it?!
My phone is Z3 dual

[Shoaib7]

Is your problem solved? I have same problem

[bbaa]

any updates ? im facing same issue