E-mail problems

[SonyPete]

Well my wife is furious right now over her Z1 and issues with email and data usage.  She's at the point that she just wants to go switch back to the Iphone and I understand her frustration. 

See here:

http://talk.sonymobile.com/t5/Xperia-Z1/Emails-not-coming-through-for-hours/m-p/465845#U465845

http://talk.sonymobile.com/t5/Xperia-Z1/Major-Problem-with-email-using-LOTS-of-data-please-help/m-p/...

She can't be missing emails because of her field of work, so this is a major issue that she can't just wait out and hope it fixes itself. 

I've spent hours yesterday and today trying to find solutions online with no help.  I did a full reset of the phone last night - still nothing.

If anyone can offer some immediate auggestions I would really appreciate it.  I told her to hold off till tomorrow before going back to the store in the hopes we can find a solution.  The phone has a lot of great features, but when one as basis as email is failing her I can understand her frustrationg.

[SonyPete]

Hey everyone.  We just got the Z1 for my wife and ever since she's been using it her data usage has been skyhigh compared to the Iphone.  Looking at the data usage for individual apps, email is clearly the culprit. 

It is sent to retrieve messages every 15 minutes, but I can't imagine that's the issue.  My Samsung S4 is set to the same with no issues. 

One big issue that we've had since day one is that it seems to take forever to load email after hitting the refresh button.  The refresh progress bar (where the lines move) goes on for minutes without anything happening.  We've waited up to 10 minutes before to have any new email come in. 

Really would like some help here as we can't keep going through all this data - it easily will take us over our 5GB a month!  Without a solution we'll be forced to exchange it for another phone (and she loves it other than this problem)

[SonyPete]

Can anyone help please?

[SonyPete]

I have a hotmail and a gmail account loaded on my phone (using the default email program) and emails are not coming through for hours.  It's set to check every 15 minutes, however as an example no emails at all came through overnight (when in fact there were plenty).  When I click the refresh button, it takes at least 5 minutes to show any new emails, usually closer to 10 minutes.

Can anyone offer any suggestions?

[Johan]

Have you notice any difference if you your mobile networks or Wi-Fi?

Since you E-mail seems to arrive late it could be a problem with the Internet connection.

If its not, an easy way to check if this could be related to the default E-mail app you can download a third party application for E-mail and check if you get the same problem.

[SonyPete]

Internet is fine in terms of any web browsing.  Happens on both wifi and LTE.  Is there a third-party email app that is recommended?

[Johan]

Try this app and check if you get the same problem.

https://play.google.com/store/apps/details?id=com.fsck.k9

[SonyPete]

At first glance, it appears we're having the same problem with K-9!  What on earth, this is very frustrating.  No problem with any surfing, apps that use data etc.  It seems to be isolated to email.

[Uliwooly]

Try other email apps, moxier, maildroid, etc 

[mad]

Yes you are right. The same is happening with me. But can be undone with alternate email app.