just to make things right, i'll have to say that i had a completely wrong idea about Vaio Support. I thought it would take months to get my laptop fixed so I delayed the phone call until last week. I've been using a wireless mouse, i've bought a external DVD-RW drive (as my D56 wasn't working) and listened to music really loud to stop me from hearing the noisy fan.
Last week i called them, spoked to a very nice lady who explained everything to me from price ranges for the repairs (as i had some stuff to repair that isn't under warranty) to delivery dates. She also told me that nothing that I had to pay for would be replaced without a phone call asking me authorization.
Last thursday, after lunch, a guy from DHL picked up my laptop at the place I live, in Lisbon, Portugal. From that moment on, i was able to track down the whereabouts of my shipment almost minute by minute. On friday, my laptop was at the repair center in Strasbourg, France. A few hours ago, I went to check on the repair status (on e-support at vaio link)...I saw the list of parts they replaced - DVD drive; the cable that by accident i had cut; and a few other parts that were broken by myself; and the cleansing of the fan. As no one called, I will not be charged for those parts which, by the way, is fantastic and a relief. Afterwards, i followed the link to the DHL site - it seems my laptop has already left Vaio repair center and it's on it's way to Lisbon, which means tomorrow, tuesday, I will have it again, as good as new. No extra charges.
The parts that needed replacement without warranty would cost, at least 200 euros. They changed it all without asking for a cent. And in 4 days (i'm not counting the weekend of course), they were able to pick it up, repair it and deliver it. So long for the "not buying another Vaio". Why do I need a repair center here if they can do it that quickly abroad?
I'll be wearing a Vaio t-shirt for the next couple of days.
