Sony Bravia Tv

[Sim.Fletcher]

Hi Guys. Unable to contact Sony Technical Support at the moment and wondered if anyone could help me. My Sony Bravia TV has stopped responding to all commands from my remote or by the buttons on the tv. I believe the remote to be working and have tried removing all leads and powering the tv down.  Result is the tv is locked on one channel and I am unable to access the menu,volume or any other function. Thankyou in advance. Sim

[Pascale_F]

Hi Sim,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

[Joe_Dohn]

While looking through the Sony website, I found this article that pretty much outlines what you need to do if the remote isn't working, here's the link: https://www.sony.co.uk/electronics/support/articles/00030297