xperia t sound problem

[ayubsm]

i dont know if this is a fault or not, but for some reason i cannot hear any sound thru the ear speaker for calls, and i cannot hear music through the external speakers,

oddly i can hear sound and ringtones from the external speakers when i get a call or a text message.

Really confused?

[Uliwooly]

test it with Service Menu

http://talk.sonymobile.com/thread/24534

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unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[Uliwooly]

or you can use this app to test your phone (I think service menu it's a lot better)

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester#?t=W251bGwsMS...

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[ayubsm]

thanks .

i have tested my xperia t, seems to be some sort of software defect,

sound works for certain functions while it fails on certain other apps and softwares, the incall earspeaker is not working while the external speaker fails with the walkman and other music apps.

Will return this phone to get a replacement.

[Uliwooly · Accepted solution]

repair it with SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[ayubsm]

thanks again, mine is a contract locked handset , would you suggest doing this myself?

[Uliwooly]

yeah, it won't change anything, it will re-install the current firmware/software

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[ayubsm]

Reinstalled the software problem still persists, no call speaker sound and no sound from external speakers when running the walkman app,

external speaker works if the call is taken through the external loudspeaker, and works on ringtones

[Uliwooly]

then it is a hardware problem, at least you can return it

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[charlatan]

I have the same issue... no sound on external speaker for music or when selecting ringtones. I also have issues where I cannot hear the person on the other end of a phone call. I ordered it from clove and live in the US, so I am wondering if anyone here can point me in the direction of Sony's return policy / process.

Oh, and I couldn't find how to access the service menu, but I'll keep digging...

Thanks,

Mike

UPDATE - I found the service menu, and testing speaker produces nothing. Going to look into a return.