Join now - be part of our community!

Xperia Ray - No network ...

SOLVED
Not applicable

Xperia Ray - No network ...

I have a problem with my new Xperia Ray.

I've got it from a friend since he has bought an iPhone insted.

The phone used to work perfectly when he had it, but with my SIM-card in it, there is no network.

I get a message saying something similar to "Network not supported by your SIM-card".

What does this mean... ?

Is it SIM-locked, or does it need to be repaired or something like that?

Thanks in advance.

-Mike

1 ACCEPTED SOLUTION

Accepted Solutions
SignedAdam
Visitor

Hello MikeRansby

This was originally posted by Chardeen, in response to me,

Please enter " *#*#7378423#*#* " with out the "", in to the phone dialer, as soon as you have entered the full code, it will display the Service Menu, please tap Service info then SIM lock, you should be displayed, something that looks like this example :

[] Network 0

[] Network subset 0

[] Service provider 0

[] Corporate 0

[] SIM 0

If yours is the same as the example, then your phone is unlocked, if your phone shows any other numbers, then its locked, or something else,

Hope this helps,

Thanks gos to Chardeen and my self,

Tip : You can add this code to your contacts list, once you have added it, if you tap on it, it wont work, please do a long press, and then an edit number before call, this will then take you to the Service Menu, remember to add the *#*#*#*# as they are shown,, one mistake, and it wont work.

View solution in original post

25 REPLIES 25
Bionder
Visitor

Your device is SIM-locked? If it is, it's normal. You have to unlock it.

Not applicable

Yes I know that it's not unusual that a phone needs to be unlocked.

But what I'm asking is how to know for sure.
The phone must have accepted my SIM-card in some way, since I can see all my contacs.

And therefore I'm thinking it can't be SIM-locked? Otherwise I guess it would ask for some kind of code, during startup, or at least complain about the SIM...

Some say that this is an error within some of these phones, other says that it's just locked.

I would just like to know how to see the difference... Is it locked or is it an error(broken hard-/software)

Bionder
Visitor

Try to pick sim-card from other network,or you can always try to repair.

SignedAdam
Visitor

Hello MikeRansby

This was originally posted by Chardeen, in response to me,

Please enter " *#*#7378423#*#* " with out the "", in to the phone dialer, as soon as you have entered the full code, it will display the Service Menu, please tap Service info then SIM lock, you should be displayed, something that looks like this example :

[] Network 0

[] Network subset 0

[] Service provider 0

[] Corporate 0

[] SIM 0

If yours is the same as the example, then your phone is unlocked, if your phone shows any other numbers, then its locked, or something else,

Hope this helps,

Thanks gos to Chardeen and my self,

Tip : You can add this code to your contacts list, once you have added it, if you tap on it, it wont work, please do a long press, and then an edit number before call, this will then take you to the Service Menu, remember to add the *#*#*#*# as they are shown,, one mistake, and it wont work.

Not applicable

Thanks A LOT "SignedAdam" !!!

This was exactly the kind of answer I was looking for.
I've been asking the same question soooo many places now, but none came even close to answer my question. So thank you very much. Both to you and "Chardeen".

But the really weird thing is, that the result is either "0" or other numbers. Insted "?" appears..

It looks like this:

[?  Network

]

[?  Network subset

]

[?  Service provider

]

[?  Corporate

]

[?  SIM

]

Any idea if that means that it's locked ?

SignedAdam
Visitor

Try putting a sim in the phone, see if that changes anything, i'll ask my friend to see if he can help, you may find the following link, helpful!

http://cellfservices.com/blog/cell-phone-unlocking/unlock-sony-ericsson/how-to-check-if-your-sony-er...

profile.country.en_GB.title
chardeen
Visitor

Hi Mike Ransby

Can you post exactly what is shown still unclear if a ? mark is shown, there should be a 0 or another number as described in the link SignedAdam provided. If there is a 0 next to the Network category it means its hard locked and cannot be changed.

What SIM card did your friend used and what SIM card are you using.

You could do the following backed up all your data, performed a factory reset and then deleted your APN settings and restored the defaults and made sure your signal was set at GSM/WCDMA.

Hope this helps.

Not applicable

Thanks for your reply Chardeen,

This IS exactly what is shown... I know it's not the typical result, but that's also why I'm so confused about it myself..
Also very weird that the signs are split like below:



[?  Network

]

[?  Network subset

]

[?  Service provider

]

[?  Corporate

]

[?  SIM

]


And Yes, they ARE all question marks (?).. No zero or any other kinds of numbers.. It's very weird..
And I've also peformed a factory reset.. First thing that came in mind..
But hasn't deleted my so called APN setting.. Not quite sure how to do that..?

SignedAdam
Visitor

I can't make heads or tails of that, maybe the phone don't even know what it is Winking_Face

I hope Chardeen finds the solution