xperia miro

[penguin59]

Hi i am trying to remove a password lock on my sony xperia miro, i have been told to download sony software but because the phone wont unlock the screen the software wont recognise the phone, i have also tried the power button and volume down button together to reboot but that doesnt work either,,,,any help at all or suggestion's would be really appreciated.

[Thommo · Accepted solution]

Switch off your phone and unplug from Pc

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[jeffC]

How to hard reset ? Return all the apps and settings from the time i bought it ? Pls help. I think some of them were change. No matter how many times i try to reset to factory defaults; it does not reset to the way i want it tobe. Please help. Thanks

[Thommo]

If you have updated since you bought it then it won't go back to that time - it will only return back to the firmware update when it was installed