Xperia Go gets Crack and scratch on its screen

[Jagrat_Joshi]

Hi Sony Support

Greetings for the day.

I had seen the promos and advertisement of Sony xperia go, I specially want to quote "The first number refers to protection against solid objects; the second refers to protection against liquids"(as mentioned on Sony India website against Sony Xperia Go), which made my decision to purchase xperia go one month ago(from Paragon Udaipur,  Inv. No: 12/11014).

Unfortunately my handset dropped from study table (Height 2.5 feet), and phone glass cracked. I had contacted the Sony regional customer care, they told me it would not cover under warrenty. Product does not even fulfil its feature SHATTER PROOF SCREEN & SCRACH RESISTENT.It am feeling being cheated.

I would request Sony to please look into this matter and provide me screen replacement.

Attached is snapshot of phone screen for your reference.

Regards

Jagrat Joshi

[avitomar]

my phone is under gurantee can i replace with new screen what is cost of new screen (india)

[Uliwooly]

You have to contact them directly

http://www.sonymobile.com/global-en/support/contact-us/

[AS5]

My Xperia also just fell of the bed and it got a cracked - not even on tiles but on carpet.  I think the Sony service is bad.  Samsung is replacing its S4 and S5 cracked screens for free at moment - my boss is taking his S4 to Samsung tomorrow to get if fixed.  I will nevery buy another Sony product in my life!!!

[pudes]

Screen cracked in contact with a little shard of ceramic from a spark plug*. The people from the service repair centre witch is an authorized service for the retail that that bought the phone from are charging me a absurd price for replacing the cracked screen on my xperia go( Which is still in warranty ) 130 EUR and 90days to do the job. What is the Price for service and parts in reality in eastern Europe?]

and just to let u know the screen is hard to scratch but when it cracks it cracks the sh*t in it's hardened chemically tempered glass.