Sony Xperia S Update problem

[njm]

i cant update my xperia s to 6.2.B.1.96,while trying to update it with the Sony PC Companion, when my phone shuts down pc (running w8)shows a warning USB device not recognized.Pls give a quick solution.

[Uliwooly · Accepted solution]

You need a 2.0 USB port 

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[Uliwooly]

This should be interesting for you to know 

http://www.sonymobile.com/global-en/tools/pc-companion/

• 1 available USB 2.0 port and USB cable
• Microsoft® Windows XP™ SP3 (32 bit), Vista (32/64 bit) or Windows 7 (32/64 bit) or Windows 8 (32/64 bit)*

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[Uliwooly]

http://talk.sonymobile.com/t5/PC-Mac-Software/PC-suddenly-not-recognising-Xperia-Go/m-p/375431#M285

Sam

Sony Xperia Support

Posts: 4,652

Registered: ‎2011-04-10

Re: PC suddenly not recognising Xperia Go

Options

4 hours ago

Uliwooly's option is quite likely correct, however before going down that path please try this:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. You should see something similar to the below example.

Microsoft Windows 8 users

Method 1

To open Device manager on your computer

Click Windows Key + X to open the Start Menu. 
Select Device Manager from the Start Menu.

Method 2

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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[Uliwooly]

Uliwooly's option is quite likely correct, however before going down that path please try this:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. You should see something similar to the below example.

Microsoft Windows 8 users

Method 1

To open Device manager on your computer

Click Windows Key + X to open the Start Menu. 
Select Device Manager from the Start Menu.

Method 2

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

---

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[njm]

oh man thnx

[Uliwooly]

Anytime

[CliffyK]

I tried updating my Xperia S to the latest update but an error occured during the update process and now I can't start my phone. An error symbol is being shown when I'm trying to switch on my phone.

[_alexdon_]

Try force restart(power button+volume up until the phone vibrates).

[Sam]

If the advice above does not work, then please start the update process again exactly as before but without the phone connected and choose the "Repair" option when it is offered.

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[CliffyK]

The phone isn't being detected via USB anymore. All it shows is a' triangular error and a phone' symbol when I'm trying to start it.