random reboot and apps opening

[jim40]

My phone has been randomly rebooting itself for a while now.  It does it frequently, sometimes 3-4 times in a row.  What is going on?

Also, it opens the browser and playstore randomly as well and I get some spam thing.  This is chewing up data. 

I ran an anti-virus but it doesn't find anything.

Help!!

[Uliwooly]

@jim40

Do you experience the same on safe mode

does your phone has a protective film/case? 

do you have any antivirus or taskiller apps? have you sideloaded any apps?

[jim40]

Hi,  Never tried safe mode.  Have very few apps and no games.  No case or anything

[Uliwooly · Accepted solution]

@jim40

Safe mode will disable third party apps, if you don't experience the same issue then it's a third party causing it. 

[jim40]

that seems to have worked, just did it though.  Thanks very much!!  What is a 3rd party app?

[Uliwooly]

@jim40

Any app that you've installed (not preloaded apps)

[jim40]

So I am the 3rd party lol.  thanks so much for your help!!

[Uliwooly]

@jim40

Anytime

[jim40]

my SP continuously reboots itself, turning off and on.  Why is it doing this?  Doesn't matter if it's fully charged or not

[xavinux]

Hi @jim40

Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep.