My WT19i died during update

[laneron]

i follow all instruction  but  it does not turn on  . when i conect it to my pc  the green light turn on but when i using the charger it does not .  i dont know what to do with it ... any help ?? 

i already push the volume up and power  for seconds but  doesnt work .. when i conect it to my pc   it apears that the phone/tablet  is conected but the pc copmanion wont recognize  the model ... also coz it doesnt turn on the  " start update " does not work  coz that needs the phone to be turned on .. any body can help me ?

[Thommo · Accepted solution]

Try performing a system repair using PC Companion - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[laneron]

Hi .. sorry for delay to reply your kind answer . in fact  few hours ago i did step by step what ou told and it works great . now my phone is alive once more 

thank you very much and goodluck .

[Thommo]

Glad to help