My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock apps

[theKieranosaur]

Hi. I recently bought a Sony XPERIA SP and have been using it for a week. Yesterday I turned on my phone to download an app and the search/menu buttons at the top of the screen in the play store wouldn't work. I tried using the buttons that appear at the top in Walkman, Album, and Messaging, and they didn't work either. I then received a text and swiped down on my notification bar a few times but that wouldn't work either. Weirdly, the notification bar will only pull down in landscape mode. Help please?

[_alexdon_]

Restart your device.

[theKieranosaur]

I have tried that, and I have done a factory reset...

[xsp252]

Buddy I think you should visit sony service center, that was also happened to me when I was using xperia mini pro

[xsp252]

It's a touch screen problem

[newinthowai]

It's quite easy for me to answer this question, your phone is water damaged. I used to have Sony Xperia Z and which was water damaged too, I couldn't pull down the notification/illumination bar. The water entered through your speaker at the top which happened to me. It's quite notable that you'll have to spend like half of the price of your phone to fix this issue...but I have something easy round for you. You should place that phone in a polythene bag for 3 days minimum with full of dried rice and every path ways that water can enter should be opened up. 'Cause mostly water damaged phones are fixed by rice because rice s-u-cks every water out of your phone.

Note: Now I'm SP user. Had to sell that old phone after fixing the issue.

 Hit Kudo if I helped you.

[Sonyuser123]

The only way I found around this is to ensure you have screen rotation enabled in settings. Open an app such as Facebook and turn phone to the side. You can then pull down your screen and see your notifications. This was driving me insane before I realised this works!

[11s]

How is it going to cost half the price of the phone for water damag, it's a waterproof phone. MANUFACTURER error I'd say.

[minamagdy]

had this problem,, now i solve it thats all because of the Facebook messanger app new version delet it and you will fix it im sure from that dont worry, and tell me the results

[KSRS]

Hello.
I have the same problem.
It works just in landscape mode or normally in the guest user (this way I know it isn't a hardware problem).
In the touch test I see the screen is block in the top.
Someone know what is happening?

Thanks